FAQs
Stone, and Tile FAQs
Frequently Asked Questions
Here are our most frequently asked questions and their answers. Don’t see what you’re looking for? Send us a message.
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How do I know whether my natural stone needs to be sealed?One method you can use to check if your stone needs to be sealed or resealed is to sprinkle some water on it. After a few minutes, wipe the water away. If a dark spot remains after a couple of seconds, which indicates the water was absorbed into the stone, it’s time to seal.
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My marble floor is very old, with scratches and cracks. Can it be restored or should I replace it?It is very rare that we recommend replacement. Virtually any damage to marble or other natural stone can be eliminated with repair and restoration services, which costs a lot less than replacement. Most likely, your marble floors can look brand new again. We will be happy to take a look at your floor and give you an estimate.
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Is it better to repair my cracked natural stone tiles or replace them?We prefer to maintain and restore rather than replace, however, if the tile is shattered or too badly damaged, replacement may be the best option. Contact us for an estimate, so we can assess your needs.
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How much dust will be created during the restoration of my natural stone floor?There is no dust created during the stone restoration process, because we use diamond abrasives and water, which produces a thin paste known as “slurry” in the stone restoration industry. We vacuum the slurry and clean up any remaining residue as part of our normal routine for every floor polishing job.
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What kind of satisfaction guarantee do you offer?We are never satisfied until you are and strive to always provide excellence in our services.
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Can granite scratch, chip or stain?Granite is one of the toughest stones available, but it is not impervious. The great news is that it can be restored and maintained. We can hone and polish away scratches, remove most stains, and fill in chipped areas.
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Where can I find information about caring for my stone?There are several options. Read our informative monthly articles and visit our Caring For It page, where you’ll find our free downloadable Care Guide. Of course, you are always welcome to use our contact form or give us a call with specific questions.
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